SHIPPING

Shipping Fee:

Shipping is $9.95 per order. You can put as many kits as required on the one order. 

 

Process

Once your order is received we have to validated the voucher with Services NSW. We then create your shipping label and email you the tracking number then pack your order to be collected by Australia Post. Australia Post collect from us daily Monday - Friday.

You should receive your kits between 3-7 business days (depending on your location) unless there are unforeseen delays with the shipping provider (Australia Post). 

Cancelled orders

Orders will be cancelled if we have attempted to contact you 2 or more times to obtain the vouchers details, date of birth and full name of child if not provided at the time of ordering or emailed through.

Orders will also be cancelled if we have attempted to contact you 2 or more times for incorrect details or missing information or expired vouchers or if you have provided the NSW Active kids voucher instead of the NSW Creative kids voucher.

Damage and issues

Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Splash on Peel will not be held accountable for stolen, lost or misplaced goods or for customers providing incorrect address details.

The delivery times provided by us are estimates only. We will not be held accountable for late deliveries outside our control.

Refunds

Refunds cannot be offered once voucher is submitted due to service NSW rules.